Privacy Policy

BJPS PTY LTD T/A The Service Club (ABN of Unit 9/8-10 Burrows Rd, St Peters 2044) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. We have adopted a Privacy policy that guides how we collect, store, and use the personal information that you have provided us with. Any and all personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned when you visit our website [www.theserviceclub.com.au], make a purchase, or interact with us.

This privacy policy does not apply to websites maintained by other companies or organisations that we link to and we cannot be held responsible for any information you submit to third parties via our website. Please take the time to read the privacy policy of other such companies or organisations before submitting personal information to them.

1. What Information We Collect

We collect personal information in order for you to be able to place an order, register for an account with BY JOHNNY or sign up to our newsletter. We will only collect personal information from you via our website or other communications such as by email, in person or over the phone. You are not obligated to provide any personal information to us, however, should you choose to withhold requested information, we may not be able to provide you with the goods or services that require the collecting of that information. Some personal information we may collect include;

- Name
- Contact details (email address, phone number, postal address)
- Payment information (via Shopify, PayPal, Afterpay, etc.)
- Order history and purchase details
- IP address and device/browser information
- Any other information you provide to us directly

When you register with THE SERVICE CLUB, you are consenting to the collection of your personal information. If an order is placed with us, we need to hold personal information so that we can process and fulfil your order. When placing an order, we ask for your telephone number, this number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
If you opt to pay for your order by credit/debit card, we will collect your card details to process the transactions. We do not store full credit card information. Payments are securely processed through trusted third-party gateways such as Shopify Payments, PayPal, and Afterpay. Additionally, we may also obtain information as a result of authentication or identity checks.

2. Collection of computer data

When you visit www.theserviceclub.com.au our servers along with Google Analytics track and record information that your browser sends. This data may include the following: IP Address, pages viewed, product viewed, referring sites, time spent on site, product purchase information and other statistics relating to browsing behaviours. The information obtained is not personal in nature and does not provide information relating to individual users. This information is only used for the purpose of analysing information in order to improve our product offering and user experience, store what is in your shopping basket and ensure that our marketing is relevant.

3. How we may use your personal information

Your personal information may be used to process orders, payments and to assist in providing you with a personalised shopping experience. Your personal information will also be used to fulfil and deliver your orders and manage your account. Personal information that you provide may, in required instances, be disclosed to a credit reference or fraud prevention agency, which in turn, may keep a record of that information. Your information may also be disclosed to, where there is a legal obligation to do so, any relevant government, judicial and regulatory bodies.
We may also use your personal information to send you marketing updates but only ever if you have opted in as a preference. We do not sell your personal information to third party marketing companies.

4. Disclosure of Your Information

Before we disclose personal information about you to a third-party business partner, we take reasonable steps to ensure that said third parties do not breach APPs in relation to this information.
The kinds of third-party business partners we may disclose this personal information to includes;

- Service providers such as Shopify, PayPal, Afterpay, shipping carriers, and email marketing tools
- Professional advisors such as accountants, lawyers, or auditors
- Regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

5. Overseas Disclosure

Some of the third-party providers we use may store or process your information outside Australia (e.g., Shopify servers located in the US and Canada). We take reasonable steps to ensure these providers handle your data in a manner consistent with Australian privacy laws.

6. Cookies and Website Analytics

To make our website more convenient to use, our site uses cookies (these are small files that are sent to us by your computer or other access device) to enhance your browsing experience, keep track of your cart, and analyse website traffic. You can disable cookies in your browser settings, though this may impact site functionality. Sensitive information such as credit card information is never stored in cookies.
By using our website, you agree that we can palace the below types of cookies on your device and access them when you visit the site in the future:

1. Functionality: to help us personalise the content for you, enable you to browse the website and use features like our shopping basket
2. Preference: Our website will remember your preferences you make, for example your location, language or log-in details. This will help make your shopping experience simpler and more personal to you.
3. Analytics: used to measure and analyse how our customers are using the website. This allows us to continuously improve our website and your shopping experience.
4. Targeting or Advertising: these cookies are used to deliver adverts relevant to you. In addition, they help to limit the number of times you see an advertisement as well as help us to measure the effectiveness of our advertising campaigns.

If you wish to delete any cookies that are already on your computer, you can refer to the help and support area available on your internet browser for further instructions.
WWW.THESERVICECLUB.COM.AU uses google analytics, this is a web-based platform provided by Google. Inc. Google Analytics uses cookies to assist website operators in analysing how you use their sites. The information generated by the cookie (including your IP Address) will be transmitted and stored by Google on their servers. Google then uses this information for evaluating your use of THESERVICECLUB.COM.AU Where required to do so by law, Google may transfer this information on to third parties or third parties may process the information on Googles behalf. Google will not associate your IP Address with any other data held by Google. By using THESERVICECLUB.COM.AU, you are consenting to the processing of data about you by Google in the manner and for the purposes set out above.
From time to time, we may employ third parties businesses to utilise this information on our behalf. We may also share this information with third party business partners to provide you with targeted advertising. In such cases, these third parties are subject to confidentiality agreements.

7. Direct Marketing

We intend to use your personal information in direct marketing, however, we will not do so unless we have received your consent.
When you register you will be given the option to opt-out of subscribing to our regular update service which may send you emails regarding offers, new products, one-off marketing promotions, campaign material and website updates.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed. Any email you receive from us will contain an automated unsubscribe link, allowing you to opt-out of that particular email communication. You may also opt out of our direct mail service by contacting our team on 02 9669 200 or by email at info@theserviceclub.com.au

8. Retention and Security

We will not keep your personal information longer than is necessary for fulfilment of the purposes specified above for which they are, or are to be, used. Personal information provided by you is retained if the purpose for which the personal information was collected still exists, it is so required by law, statute or regulation, or it is in the public interest.
At all times, we will take reasonable steps to ensure that your personal information is protected from misuse, loss, unauthorised access, and disclosure. While we use secure methods of transmitting data (e.g., SSL encryption), no data transmission over the Internet can be guaranteed as 100% secure.

9. Access and Correction

We will endeavour to keep your personal information accurate, complete and up to date. You can assist us with this by letting us know if you notice errors or discrepancies in the information we hold about you by letting us know if your details change. 

At any time, you may request access to your personal information by contacting us, which we will provide within a reasonable time. You have the right to:

- Request access to personal information we hold about you
- Request corrections if you believe it is inaccurate, out-of-date, or incomplete

If for any reason you are concerned about the personal information we hold is not correct and you have an account with us, please visit our website and, after logging in using the sign in at the top right on the home page, your personal information will be made available for you to review and update if required. Only you or, if requested, a member of the customer care team, may access your personal information from the website using your password and user ID. Please note, that once an order has been processed you cannot update your shipping address from this section - you will need to contact info@theserviceclub.com.au directly.

10. Complaints

If you have concerns about your privacy or believe we have breached the APPs, please contact us. We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Visit www.oaic.gov.au for more information.

11. Changes to This Policy

We reserved the right to make changes to this privacy policy from time to time. ANy changes to this Privacy Policy will be published on our website (WWW.THESERVICECLUB.COM.AU) 
This privacy policy was last modified in June 2025. We encourage you to periodically review the privacy policy for the latest information on our privacy practices.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

THE SERVICE CLUB
Email: info@theserviceclub.com.au
Phone: (02) 9669 2000
Address: Unit 9/8-10 Burrows Rd, St Peters, NSW 2044