Returns and Exchanges

We do hope you love your uniform order from The Service Club, however, if you are not completely happy with your purchase you have 30 days to return your products from the date your order arrived to receive a full refund, exchange or credit note. If you received the wrong item or believe your item to be faulty or damaged, please ensure you contact our customer service team to advise them of the issue within 24 hours of receiving your order. Any items received back, without prior notice, in a damaged or faulty manner will not be accepted.

All returns require a Return Authorisation Number (RA Number). To obtain an RA Number, initiate a return or exchange through the Returns Form online.

Once a return has been approved, an RA Number will be sent via email.

Please Note: it can take up to 1 business day to receive an RA Number once the request has been submitted.

Please email us at info@theserviceclub.com.au if you have any further questions regarding order our returns policy.

TERMS AND CONDITIONS OF RETURN

IMPORTANT INFORMATION: In order for a return to be eligible for a refund it must meet the below requirements;

- Returned to The Service Club within 30 days of delivery
- Items must be returned in original condition (including tags) and must not have been worn, soiled, altered or washed.
- Returns must have an eligible RA Number (Return Authorisation Number) to be processed
- Exchanges will be subject to stock availability, exchanges will bot be fully processed until the original garments are received back in original condition. Should your requested exchange not be in stock, a member of the Customer Service team will reach out.
- Return postage costs will be at the customers expense unless items received are faulty or not as ordered. Please retain proof of postage (receipt) until refund is processed.
- Strictly no returns or exchanges on customised items and uniforms with personalised embroidery or screen printing
- Strictly No returns on final sale products

Important note: Original Shipping charges will not be refunded on return items, refunds will only be made on the purchase value of the garments being returned. For international shipments, Duties and Taxes that are paid on delivery are to be paid at the customer's expense and are not eligible for refund if the garments are returned. 

 

HOW TO PROCESS A RETURN

To initiate a return or an exchange please click here to the returns portal and follow the prompts. Once your return or exchange request has been approved, you will receive an RA Number via email (the email address that is linked to the original order.)

Please allow up to 1 business day after lodging to receive your RA Number.

Please email us at info@theserviceclub.com.au if you have any further questions regarding our terms and conditions or processing a return.